Frequently Asked Questions

Press and hold the pinhole marked P to power Pophie on or off. Press the pinhole marked R once to restart her.

There is also an unmarked service pinhole: the first pinhole from the left in the second row. While Pophie is powered on, press and hold this pinhole to force a factory reset.

To change the plush outfit:

1. Gently remove the current plush outfit upward from the bottom.
2. Starting at the top of Pophie’s head, pull the new plush outfit down over her like a sweater.
3. Guide the ears and arms through their matching openings, then adjust the fabric so they can move freely.
4. Adjust the fabric around the face and make sure the breathing light is fully visible.

Hand-wash the plush outfit in cold water and let it air-dry. Do not use a washer or high-heat dryer. A small amount of loose fiber may appear when it is new; remove it gently with a lint roller.

Yes. Pophie can connect to a mobile hotspot and can be powered by a power bank rated at 5V 3A or higher. The included cable is USB-A to USB-C; if your power bank only has a Type-C port, use a C-to-C cable that supports 5V 3A or higher.

Place Pophie on a flat, stable surface away from edges. Avoid thick rugs, cushions, and uneven surfaces because they can affect stability or block bottom ventilation. Use her in even, well-lit conditions; avoid strong direct sunlight, backlighting, and continuous loud music or television nearby. Drops or strong impacts can damage her precision internal components, and this type of damage is not covered by the warranty. Mobile hotspot connections may also be less stable.

The app is available from the App Store and Google Play. Search for Pophie, or visit pophie.com/download.

The app is mainly used to activate Pophie, configure Wi-Fi, and access certain controls. Most everyday interactions happen through natural conversation.

1. Download and sign in to the app, then tap Add via Bluetooth on the home screen.
2. Place Pophie on a powered charging dock, turn on Bluetooth on your phone, and keep the phone near Pophie. Keep Pophie close to the router as well.
3. When the app finds Pophie, confirm the device name and device number, then tap Connect.
4. Choose a saved Wi-Fi network or enter the password for a new one. Use 5 GHz Wi-Fi when possible, or 2.4 GHz if Pophie is farther from the router.
5. Wait for network configuration and the server connection to finish.

Setup is complete when the app returns to the home screen and shows a green dot, Online, the battery level, and Wi-Fi status.

Pophie supports 2.4 GHz Wi-Fi, 5 GHz Wi-Fi, and mobile hotspots. Some campus, company, hotel, or public networks that require a browser sign-in are not supported.

Shared Accounts can handle most everyday tasks, including checking Pophie’s status, adjusting volume and brightness, changing eye styles and appearance, switching modes, setting a Sleep Timer, putting Pophie to sleep or waking, restarting, or powering her off, viewing letters, and enabling automatic display adjustment. The exact controls available are shown in the app.

Only the owner account can rename Pophie, invite or remove family members, transfer ownership, switch networks, change the language, perform a factory reset, or install system or firmware updates.

From the owner account, open Share Management, select the Pophie, and copy the invite code. Send the code only to someone you trust. The other person should sign in to their own app, choose Add with Invite Code, enter the code, and confirm.

They do not need to repeat Bluetooth or Wi-Fi setup. Pophie will appear directly in their list of Pophies. Do not post the invite code publicly. There is currently no limit on the number of Shared Accounts.

On the app home screen, tap the three-line menu in the upper-right and choose Share Management. You can view the Pophie, owner account, invite code, and Shared Accounts from this page.

The owner account can remove a family member at any time. That person immediately loses access to this Pophie. If their account has another Pophie, the app may switch to her; otherwise, the app will show that no Pophie is linked.

If there are family members, the app first asks the owner account to select one of them as the new owner account. The selected member takes over, the original owner account loses access and does not automatically become a Shared Account, and all other family members remain linked.

Pophie’s settings, network, benefits, and current state remain unchanged. After the transfer, only the new owner account can perform a factory reset.

Invite the family member through Share Management first. The original owner account can then unlink and confirm the transfer of ownership. The family member becomes the new owner account, while the original account loses access. Pophie’s settings, network, benefits, and current state remain in place.

If Pophie is being sold, transferred, or given to someone outside the family to start fresh, the original owner account should perform a factory reset before the new user links Pophie over Bluetooth.

Unlinking or removing Pophie from the app only removes the connection between the current account and Pophie’s SN / serial number. It does not delete the account, factory-reset Pophie, remove other family members, or automatically clear the network, settings, or data.

A factory reset can only be performed by the owner account. It unlinks every account, invalidates unused invite codes, and clears local settings such as Wi-Fi and cached data. Previous letters and photos will no longer be visible to either the previous or the new account.

In both cases, any remaining subscription benefits stay tied to Pophie’s SN / serial number and become available again after she is linked and connected.

Tell Pophie which supported language you want her to use. A request such as “Answer in English this time” applies only to the current turn, while “Use French from now on” sets a longer-term preference.

If you do not give a new instruction, Pophie first follows the language preference already set and then considers the conversation context. Using an occasional word from another language, such as “OK,” does not automatically change the long-term preference.

You can set or change a custom nickname from the upper-left corner of the app home screen. Pophie will use the nickname to address you, and it can also be used to wake her, although it is usually less reliable than the fixed wake word.

The fixed wake word is “Nuobao” (糯宝) when the app language is Chinese and “Pophie” for other languages.

You can simply ask Pophie in natural language to be quieter, talk less, pause for a moment, or give you more space.

You can also make a “shh” gesture toward her. She will turn away and stop interrupting. This state continues until you wake her with the wake word or look at her and speak.

On the Pro plan, Pophie can greet you, start a topic, notice changes around her, or offer a reminder or caring response when the situation is appropriate. She considers the current scene and whether speaking might interrupt you, so she will often continue observing quietly.

For example, she may say something after you have been busy for a long time or react to actions such as picking up a cup, stretching, or smiling.

You can move while looking at Pophie and let her follow you with her eyes and body, call the wake word so she turns toward the sound, interrupt her naturally, pick her up, or gently stroke her back or sides for a relaxed response. Continuous gentle stroking between her eyebrows can help her fall asleep.

Most everyday interactions can also be initiated through natural conversation.

Yes. Pophie can recognize faces, expressions, objects, and settings such as bedrooms, kitchens, offices, and restaurants. She can also understand content shown on screens, including television, movies, livestreams, and games.

She can read clearly legible text on items such as packaging, menus, books, cards, and T-shirts.

In Guardian mode everything happens on Pophie herself. Pophie still perceives what is around her — face and body tracking, gesture recognition — but all of it is processed locally: no sensor data is sent to the cloud, and the cloud takes no part in what she does. Her behavior comes entirely from on-device algorithms, so she keeps her basic movements and instinctive reactions. Nothing from the time spent in Guardian mode is retained or used after switching back to Full mode.

Pophie cannot hold a voice conversation in Guardian mode. She quietly stays with you through instinctive reactions and movements.

When offline, Pophie can still provide basic lifelike interactions, local visual behavior, and basic controls. She can respond to stroking, patting, being picked up, or being rocked; turn toward someone entering her field of view; and react locally through touch and posture sensors. If you use the wake word, she can also indicate that there is no network connection.

Full AI conversations, cloud-based visual understanding, and other online features are not available offline.

On the Pro plan, photos from Auto Capture are saved automatically and can be viewed in the app. The exact location follows the current app layout.

To delete an individual photo, press and hold it in the app’s album or message conversation page.

Open the photo in the conversation, then tap Pophie paints (the paintbrush icon) on the full-image page and choose a style. The available styles are white-paper doodle, 3D paper craft, felt art, crayon, and watercolor.

The result appears in the conversation. Use the labels at the top of the full-image page to switch between the original and the different art-style versions.

On the Pro plan, Pophie writes you one letter a day through the app, about small emotions, thoughts, and memorable moments from your interactions. You can write back to any letter.

If you stop interacting with her, the letters gradually slow down: after 4–14 days without interaction she writes one every 3 days; after 15–29 days, one every 7 days. After 30 days or more, letters pause until interaction resumes.

On the Pro plan, open a photo Pophie took that day and tap Add to tonight’s letter on the full-image page. You can select either the original photo or an AI-redrawn version as the reference for the letter painting.

Make your selection before 1:00 a.m. local time the following day.

On the Pro plan, open any letter in the app and tap the pink paper-airplane button in the lower-right corner. You can reply to older letters as well.

Replies are not instant messages. Pophie responds naturally in her next letter, which is usually generated at around 1:00 a.m. the following day in your local time.

On the Pro plan, a reminder will still go off while Pophie is asleep. She opens her eyes, wakes fully, looks for you, delivers the reminder once, and then returns to sleep.

If Pophie is offline, she plays a prepared offline reminder at the scheduled time, although she may not be able to continue chatting without a network connection.

Yes. Pophie can search online for up-to-date information when needed and use it in the conversation.

Skills work like small plug-ins for Pophie. A Skill can describe a capability in documentation or use a script to connect to a third-party service or tool.

Pophie has 90 instrumental or backing tracks across 10 styles, with 9 tracks in each style: Pop, Rock, Hip-hop, R&B, Country, Smooth Jazz, Progressive House, Reggaeton, Afrobeats, and Orchestral. You can request a style, such as “Play some rock music.”

You cannot currently select a particular artist or track, and Pophie cannot play radio stations. Asking Pophie to sing uses her song library with lyrics; asking her to play music uses the instrumental music library.

Singing and dancing are available on every plan, including Free — she performs from these built-in libraries rather than taking arbitrary song requests.

• Free: All of her lifelike reactions, plus up to 10 minutes of voice and visual conversation a day — vision, context, and memory included.
• Standard: $10 USD per month or $100 USD per year. It removes that daily time limit, so conversation, vision, and context are unlimited.
• Pro: $20 USD per month or $200 USD per year. It adds continuous environmental awareness, proactive interaction, the complete Skills ecosystem, and chatting with her in the App.

• Free: Up to 10 minutes of voice and visual interaction per day. Within those minutes she sees what you show her, follows the context, and keeps the memory of the conversation. Her on-device instinctive reactions, singing, and dancing are always available.
• Standard: The same conversation with no daily time limit — talk, show her things, and keep a topic going for as long as you like. You still initiate the interaction; Pophie does not continuously observe the environment or interact proactively.
• Pro: Includes everything in Standard, plus continuous environmental awareness, proactive interaction, proactive care and reminders, photos, object finding, chatting with her in the App and sending her photos, daily letters you can write back to, and the complete Skills ecosystem.

No. Standard and Pro are one-year plans, paid once, and nothing renews automatically. When the year is up, Pophie returns to the Free plan — no charge, nothing to cancel.

The complimentary subscription that comes with your Pophie is used first, and it ends the same way: no charge, nothing to cancel.

Plans that renew automatically are something we plan to support later.

Pophie’s subscription benefits and personalization settings are tied to her SN / serial number, not to a user account. Changing phones or signing in elsewhere does not affect them as long as you connect to the same Pophie. This includes subscription benefits, visual themes such as special eyes, and the custom nickname.

Family members linked to that Pophie can use her active subscription benefits. They do not receive a separate subscription and cannot transfer the benefits to another Pophie.

Pophie first processes inputs such as camera images, voice, gestures, and the wake word locally in real time. To support visual conversations, emotional interaction, and multimodal understanding, some visual and audio information is sent to the cloud for AI processing.

Raw audio, ambient sound, and video are cleared regularly and are not stored long term. Speech may be transcribed into text, and that text may be retained as long-term memory. Sensitive personal information such as identification numbers and home addresses is filtered and excluded from long-term memory.

When Pophie’s eyes are closed, video is not uploaded to the cloud. Audio may still be sent to the cloud for processing, so closed eyes do not mean that all cloud processing has stopped.

She may continue basic local detection of ambient light, nearby movement, and nearby voices. These local sensor signals are neither uploaded to the cloud nor stored locally.

Pophie’s eye display acts as a visible privacy indicator, so you can use her eye state to understand the current privacy level.

Yes. A reply is stored together with the original letter, so every family member linked to the same Pophie can see it. The confirmation page shows this before you send the reply.

Reply content may also appear in a long image when a letter is saved or shared. A reply is not a private message visible only to Pophie.

Pophie currently ships to the following destinations:

• Asia-Pacific: Hong Kong SAR, Indonesia, Macao SAR, Malaysia, the Philippines, Singapore, Vietnam, Australia, and New Zealand
• Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Iceland, Norway, and Switzerland
• North America: Canada and the United States
• United Kingdom

If a destination does not appear in the shipping-address list at checkout, shipping to that destination is not supported.